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<p><span style="font-weight: 400;">Passengers are advised to arrive at the airport at least two hours prior to their flight departure. This applies to both domestic and international flights.</span></p>
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What time should I arrive at the check-in counter?

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<p><span style="font-weight: 400;">The flight closes 35 minutes before departure for domestic flights and one hour before departure for international flights. Passengers arriving after this time will not be accepted for boarding. If your fare conditions allow, you may contact our Call Center to request assistance with rebooking your flight. Modification fees may apply.</span></p>
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What happens if I do not arrive at the airport at the designated check-in time?

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<p><span style="font-weight: 400;">CM Airlines reserves the right to deny boarding to passengers who fail to comply with safety regulations, laws, or airline procedures. Boarding may also be denied to passengers who display inappropriate behavior, cause disruptions to the crew or other passengers, or violate security policies.</span></p>
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Are there other reasons why boarding might be denied?

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<p><span style="font-weight: 400;">For Honduran citizens</span><span style="font-weight: 400;">: A valid original National Identification Document (DNI) or passport. If traveling with minors, you must present the original birth certificate (only for domestic flights) or a valid passport.</span></p>
<p><span style="font-weight: 400;">For citizens of Guatemala, El Salvador, and Nicaragua</span><span style="font-weight: 400;">: For flights to Guatemala and El Salvador, you may travel with your national identification document if you are a native of the CA4 member countries (Honduras, Guatemala, Nicaragua, and El Salvador). This requirement applies only to adults. Minors must present a valid passport and be accompanied by an adult.</span></p>
<p><span style="font-weight: 400;">For other nationalities</span><span style="font-weight: 400;">: If you are a non-citizen, whether a minor or an adult, the only valid travel document is a passport. Foreign nationals must travel with a valid passport and verify immigration requirements based on their nationality before traveling on international flights. It is the passenger&#8217;s responsibility to check immigration requirements before traveling internationally.</span></p>
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What identification document do I need for domestic flights within Honduras?

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<p><span style="font-weight: 400;">Our tickets are non-refundable and non-transferable. Refunds are not an option under any circumstances, regardless of the payment method used for the purchase. By purchasing a ticket, the customer agrees not to dispute credit or debit card payments made through the payment link or website, whether the ticket is used or not.</span></p>
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If I no longer wish to use my reservation, can I request a refund?

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<p><span style="font-weight: 400;">If your fare allows it, you can make changes to your travel dates. Additional charges may apply. Our tickets are valid for one year from the date of issue.</span></p>
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What should I do if my travel plans change?

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<p><span style="font-weight: 400;">Make sure your name is spelled correctly, as mismatches between your boarding pass and identification document may prevent access to the boarding area. If you notice an error, contact our reservations team to request a correction. Typically, corrections for typographical errors or discrepancies with a married name are made free of charge.</span></p>
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What should I do if my name is spelled incorrectly on the reservation?

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<p><span style="font-weight: 400;">A ticket that has been partially used does not qualify for a name change. If the fare allows it, you may change the name on unused tickets, but the request must be made at least 24 hours before the flight&#8217;s departure. Penalties apply. For tickets purchased through travel agencies, the agency must request the name change via email on behalf of the passenger.</span></p>
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Can I change the name on my ticket?

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<p><span style="font-weight: 400;">If you miss your flight, the system will automatically cancel your return flight. If the fare allows it, you can request a date change with applicable penalties. If you plan to use your return flight, you must contact the Call Center to reschedule your trip.</span></p>
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What happens to my round-trip reservation if I don't show up at the airport on my travel date?

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<p><span style="font-weight: 400;">If you need to make changes to a ticket purchased through online travel agencies such as Expedia, eDestinos, or Kayak, you can contact our Call Center. They will assist you in verifying if the change is possible on our end, provided the fare allows it. Otherwise, you will need to contact the online travel agency directly to manage your reservation.</span></p>
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I purchased my ticket through an online travel agency. Can I request changes or cancellations?

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<p><span style="font-weight: 400;">Promotional fares are valid only for specific flights, and if not used on the scheduled date, the ticket will be forfeited. Name, date, or route changes are not allowed. Tickets purchased with promotional fares are not eligible for other discounts or StarMiles.</span></p>
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I purchased a ticket with a promotional fare. Can I request changes to the date or destination?

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<p><span style="font-weight: 400;">Tickets purchased with Credomatic points are subject to exclusive policies. Please contact BAC directly for assistance.</span></p>
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I purchased a ticket using BAC Credomatic points. Can I request changes to the date or destination?

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<p><span style="font-weight: 400;">Our fares for additional flights during high season (outside regular schedules) are restricted for use only on the booked flight (Class W). Since these are special flights for the season, date changes are not allowed under any circumstances. Discounts do not apply, and flight changes are not permitted.</span></p>
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Why are changes not allowed for tickets purchased on seasonal flights (high season)?

<p><span style="font-weight: 400;">You may contact our Call Center to request a cancellation if the reservation was made on the same day. However, cancellations are not allowed if the reserved flight is scheduled for the same day. In this case, you may request to keep the ticket open for future use.</span></p>


Documentation

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