PRIVACY POLICY AND LEGAL NOTICES
CM AIRLINES
Effective Date: April 2026
CM Airlines S. de R.L. (hereinafter referred to as “CM Airlines”, “the Company”, “we”, “us”, or “our”) recognizes the importance of privacy, information security, and the protection of personal data.
This Privacy Policy and Legal Notice describes how CM Airlines collects, uses, stores, protects, and, where applicable, shares information when individuals access or use:
a) the official CM Airlines website; and
b) the official CM Airlines mobile application.
Use of the website or mobile application constitutes acceptance of this Policy.
I. GENERAL PROVISIONS
1. Scope
This Policy applies to all users who access, browse, obtain information, make reservations, manage services, process payments, perform check-in, receive notifications, or otherwise interact with CM Airlines’ digital platforms.
2. Information Provided by the User
CM Airlines may collect information voluntarily provided by the user, including but not limited to:
a) full name;
b) email address;
c) telephone number;
d) passenger information;
e) booking and itinerary details;
f) passport number, identification number, or other data required for travel purposes;
g) information related to special service requests;
h) information submitted through forms, emails, inquiries, comments, or support requests.
3. Automatically Collected Information
When users browse the website or use the mobile application, CM Airlines may automatically collect certain technical and usage data, including:
a) internet service provider domain name;
b) IP address;
c) browser type;
d) operating system;
e) date and time of access;
f) pages or screens visited;
g) features used;
h) referring links or sources;
i) device type and mobile operating system version;
j) session or device identifiers;
k) push notification tokens, where enabled by the user.
Such information is used for operational, security, analytical, performance, and system administration purposes.
4. Purpose of Data Processing
CM Airlines may process collected information for the following purposes:
a) to manage flight searches, bookings, ticket issuance, reissuance, and related services;
b) to process transactions and operational validations;
c) to provide customer service and support;
d) to send confirmations, tickets, receipts, operational communications, and notifications;
e) to facilitate check-in, boarding, and travel-related processes;
f) to fulfill special passenger requests;
g) to improve platform performance, functionality, security, and user experience;
h) to analyze traffic, usage, and system performance;
i) to comply with legal, regulatory, contractual, tax, aviation, and security obligations.
5. Data Sharing
CM Airlines does not sell personal data.
However, information may be shared, as necessary, with:
a) technology and operational service providers supporting service delivery, including booking systems, infrastructure providers, cloud services, developers, and integration partners;
b) certified payment processors and financial service providers necessary to complete transactions;
c) competent authorities, when required by law, regulation, or legal process;
d) internal personnel or departments when necessary to respond to user requests or perform operational functions.
All such parties are subject to confidentiality and data protection obligations.
6. User Communications
If a user contacts CM Airlines via email or other digital means, the information provided may be used to:
a) respond to the request;
b) improve service quality;
c) route the inquiry to appropriate personnel or departments.
7. Data Retention
CM Airlines retains personal data only for as long as necessary to:
a) provide services;
b) comply with legal, regulatory, contractual, and tax obligations;
c) address audits, disputes, or claims;
d) maintain operational and security records.
8. User Rights
Subject to applicable law, users may:
a) request access to their personal data;
b) request correction of inaccurate data;
c) request deletion of data, where legally permissible.
Requests must be submitted through official communication channels.
9. Data Security
CM Airlines implements reasonable technical, organizational, and administrative safeguards to protect personal data against unauthorized access, loss, misuse, alteration, or destruction.
However, users acknowledge that no system or electronic transmission can be guaranteed to be completely secure.
10. Third-Party Links
The website and mobile application may contain links to third-party websites or services. Once users leave CM Airlines’ platforms, they are subject to the policies and terms of such third parties.
CM Airlines does not control and is not responsible for the content, accuracy, security, or privacy practices of external sites.
11. Modifications
CM Airlines reserves the right to modify or update this Policy at any time. Any changes will become effective upon publication through official channels.
12. Governing Law and Jurisdiction
This Policy shall be governed by the laws of the Republic of Honduras. Any dispute shall be subject to the jurisdiction of the competent courts of Honduras.
13. Contact
For inquiries regarding this Policy:
Email: privacidad@cmairlines.com
Website: https://www.cmairlines.com
II. WEBSITE PRIVACY POLICY AND LEGAL NOTICES
1. Anonymous Browsing
Users may visit the CM Airlines website anonymously unless they voluntarily provide personal information.
2. Automatically Collected Website Data
When browsing the website, CM Airlines may collect non-personally identifiable information, including:
a) domain name;
b) IP address;
c) browser and operating system;
d) access date and time;
e) pages visited;
f) referring websites.
This data is used for:
a) site administration;
b) statistical analysis;
c) performance monitoring;
d) user experience improvements;
e) identifying technical issues;
f) security and fraud prevention.
3. Cookies
The website may use cookies and similar technologies for:
a) session management;
b) facilitating navigation and transactions;
c) storing preferences;
d) analyzing usage;
e) improving functionality.
Users may configure their browser settings to reject or delete cookies, although this may affect certain functionalities.
4. Security Monitoring
CM Airlines may monitor system activity to detect:
a) unauthorized access attempts;
b) attempts to alter or upload data;
c) attempts to bypass security controls;
d) activities that could harm the system.
By using this website, users expressly consent to such monitoring to the extent permitted by applicable law.
5. Prohibited Use
Unauthorized attempts to:
a) modify system data;
b) bypass security mechanisms;
c) misuse the system;
d) disrupt system operations
are strictly prohibited and may result in legal action.
6. Limitation of Liability
CM Airlines makes reasonable efforts to ensure that website content is accurate and up to date; however, no warranties are made regarding:
a) accuracy or completeness;
b) uninterrupted availability;
c) absence of errors or omissions;
d) external content or linked resources;
e) absence of harmful components.
All content is provided “as is” without express or implied warranties.
7. Intellectual Property
All website content, unless otherwise stated, is protected by intellectual property laws and may not be reproduced, distributed, or used without authorization.
8. External References
References to third-party products, services, or entities are provided for informational purposes only and do not imply endorsement or recommendation.
9. Linking to CM Airlines
Users may link to CM Airlines’ website provided that:
a) the source is clearly identified;
b) no misleading affiliation is implied;
c) the use is lawful and not harmful to the Company.
III. MOBILE APPLICATION PRIVACY POLICY
1. Data Collected via the Mobile App
The mobile application may collect:
a) personal and passenger data;
b) booking and itinerary information;
c) identification data required for travel;
d) device and usage data;
e) push notification tokens;
f) information required for special service requests.
2. Purpose of Mobile App Data Processing
Data collected via the app may be used to:
a) create and manage user accounts;
b) process bookings;
c) issue tickets and confirmations;
d) enable check-in and travel processes;
e) manage loyalty programs;
f) send operational notifications;
g) improve app performance;
h) comply with legal and operational requirements.
3. Payments in the Mobile App
Payments may involve:
a) third-party payment platforms;
b) redirections;
c) tokenization;
d) webviews or external integrations.
CM Airlines does not store full payment card data and is not responsible for the continuous operation of third-party payment systems.
4. Push Notifications
The app may send notifications regarding:
a) bookings;
b) flight status;
c) travel reminders;
d) check-in and boarding;
e) delays, cancellations, or disruptions;
f) other operational updates.
Notifications depend on user consent and device settings.
5. Special Service Requests
Where applicable, the app may process information necessary to fulfill passenger assistance requests strictly for operational purposes.
6. Account Deletion
Users may request account deletion at any time by contacting CM Airlines. Requests will be processed in accordance with applicable laws, and certain data may be retained where legally required.
IV. ACCEPTANCE
By accessing or using CM Airlines’ website or mobile application, users acknowledge that they have read, understood, and agreed to this Privacy Policy and Legal Notice.